Can Vast promise that customer service is different from – and quicker than – other providers?

My industry is fast-paced and everyone at my company is tight on time. When it comes to customer service, how will Vast be any different or “faster” than a national carrier?

We’ve been able to get service up and running in 24 hours! With Vast, there’s no phone trees – we’ve answered customer calls at 2 a.m. We’re available 24 hours a day because we want to quickly resolve any issues.

We like to share the story of a client who had a very low Internet speed for years and made the switch to our much larger bandwidth. A few weeks later, the head of the company called and said for the last 10 years, he’s been spending his entire Saturdays at the office doing backups. Since he got our connection, the whole process takes only 30 minutes – and now he doesn’t know what to do with his time!

Knowing that we can help streamline your process means a lot to us. No downtime with Vast means more downtime for your personal life – and that’s a perk you can’t put a price tag on.